Last updated on 17-08-2025 13:29:55
LUME PROJECT PRIVATE LIMITED values its customers and follows a fair cancellation and refund policy:
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Order Cancellation: Requests will be considered only if made immediately after placing the order. If the order has already been processed or shipped by vendors/merchants, cancellation may not be possible.
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Non-Cancellable Items: Perishable goods (e.g., flowers, eatables) cannot be cancelled. However, a refund or replacement will be provided if the delivered product is proven to be of poor quality.
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Damaged/Defective Products: Any issues must be reported to our Customer Service within 7 days of receipt. The request will be processed after verification with the merchant. If the product differs from what was shown or expected, please notify our team within the same timeframe for resolution.
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Warranty Products: For items covered under manufacturer warranty, please contact the manufacturer directly.
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Refund Timeline: If a refund is approved by LUME PROJECT PRIVATE LIMITED, the amount will be processed within 3–5 business days.